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2eb456dde2
This PR adds our matrix space to the support options and alphabetizes the list. I also considered adding our Mastodon, however that isn't as suitable as the other options because it's just whoever has access to the account vs a community chat/forum. --------- Signed-off-by: jolheiser <john.olheiser@gmail.com> Co-authored-by: Giteabot <teabot@gitea.io>
55 lines
2.2 KiB
Markdown
55 lines
2.2 KiB
Markdown
---
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date: "2018-05-21T15:00:00+00:00"
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title: "Support Options"
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slug: "support"
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sidebar_position: 20
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toc: false
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draft: false
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aliases:
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- /en-us/seek-help
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menu:
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sidebar:
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parent: "help"
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name: "Support Options"
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sidebar_position: 20
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identifier: "support"
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---
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# Support Options
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- [Paid Commercial Support](https://about.gitea.com/)
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- [Discord](https://discord.gg/Gitea)
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- [Discourse Forum](https://discourse.gitea.io/)
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- [Matrix](https://matrix.to/#/#gitea-space:matrix.org)
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- NOTE: Most of the Matrix channels are bridged with their counterpart in Discord and may experience some degree of flakiness with the bridge process.
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**NOTE:** When asking for support, it may be a good idea to have the following available so that the person helping has all the info they need:
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1. Your `app.ini` (with any sensitive data scrubbed as necessary).
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2. The Gitea logs, and any other appropriate log files for the situation.
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- When using systemd, use `journalctl --lines 1000 --unit gitea` to collect logs.
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- When using docker, use `docker logs --tail 1000 <gitea-container>` to collect logs.
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- By default, the logs are outputted to console. If you need to collect logs from files,
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you could copy the following config into your `app.ini` (remove all other `[log]` sections),
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then you can find the `*.log` files in Gitea's log directory (default: `%(GITEA_WORK_DIR)/log`).
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```ini
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; To show all SQL logs, you can also set LOG_SQL=true in the [database] section
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[log]
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LEVEL=debug
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MODE=console,file
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```
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3. Any error messages you are seeing.
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4. When possible, try to replicate the issue on [try.gitea.io](https://try.gitea.io) and include steps so that others can reproduce the issue.
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- This will greatly improve the chance that the root of the issue can be quickly discovered and resolved.
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5. If you encounter slow/hanging/deadlock problems, please report the stack trace when the problem occurs.
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Go to the "Site Admin" -> "Monitoring" -> "Stacktrace" -> "Download diagnosis report".
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## Bugs
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If you found a bug, please create an [issue on GitHub](https://github.com/go-gitea/gitea/issues).
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## Chinese Support
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Support for the Chinese language is provided at [Our discourse](https://discourse.gitea.io/c/5-category/5) or QQ Group 328432459.
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