diff --git a/ghost/admin/app/components/modal-import-members.hbs b/ghost/admin/app/components/modal-import-members.hbs
index 3ab31b0de0..4916cc3ccc 100644
--- a/ghost/admin/app/components/modal-import-members.hbs
+++ b/ghost/admin/app/components/modal-import-members.hbs
@@ -3,12 +3,16 @@
         {{#if this.response}}
             Import result
         {{else}}
-            Import members
+            Import {{#if this.filePresent}}<a href="#" {{action "reset"}}><span>(start over)</span></a>{{/if}}
         {{/if}}
     </h1>
 </header>
 <a class="close" href="" role="button" title="Close" {{action "closeModal"}}>{{svg-jar "close"}}<span class="hidden">Close</span></a>
 
+{{#if this.failureMessage}}
+    <div class="failed bg-red-l1 ba">{{this.failureMessage}}</div>
+{{/if}}
+
 <div class="modal-body bg-whitegrey-l2 ba b--whitegrey br3">
     {{#if this.response}}
         <table class="gh-members-import-results">
@@ -30,18 +34,37 @@
             {{/if}}
         </table>
     {{else}}
-        <GhFileUploader
-            @url={{this.uploadUrl}}
-            @paramName="membersfile"
-            @labelText="Select or drag-and-drop a CSV file."
-            @uploadStarted={{action "uploadStarted"}}
-            @uploadFinished={{action "uploadFinished"}}
-            @uploadSuccess={{action "uploadSuccess"}} />
+        {{#if this.filePresent}}
+            <GhFormGroup>
+                <label for="label-input">Labels</label>
+                <GhMemberLabelInput @member={{this.labels}} @triggerId="label-input" />
+            </GhFormGroup>
+        {{else}}
+            <div class="upload-form">
+                <section class="gh-image-uploader {{this.dragClass}}">
+                    <GhFileInput @multiple={{false}} @alt={{this.labelText}} @action={{action "fileSelected"}} @accept={{this.accept}}>
+                        <div class="description">{{this.labelText}}</div>
+                    </GhFileInput>
+                </section>
+            </div>
+        {{/if}}
     {{/if}}
 </div>
 
 <div class="modal-footer">
-    <button {{action "closeModal"}} disabled={{this.closeDisabled}} class="gh-btn" data-test-button="close-import-members">
-        <span>{{#if this.response}}Close{{else}}Cancel{{/if}}</span>
-    </button>
+    {{#if this.response}}
+        <button {{action "closeModal"}} disabled={{this.closeDisabled}} class="gh-btn" data-test-button="close-import-members">
+            <span>Close</span>
+        </button>
+    {{else if this.failureMessage}}
+        <button {{action "closeModal"}} disabled={{this.closeDisabled}} class="gh-btn" data-test-button="close-import-members">
+            <span>Cancel</span>
+        </button>
+    {{else}}
+        <button {{action "closeModal"}} disabled={{this.closeDisabled}} class="gh-btn" data-test-button="close-import-members">
+            <span>Cancel</span>
+        </button>
+
+        <button class="gh-btn gh-btn-green" {{action "upload"}} disabled={{this.importDisabled}}><span>Import</span></button>
+    {{/if}}
 </div>
diff --git a/ghost/admin/app/components/modal-import-members.js b/ghost/admin/app/components/modal-import-members.js
index aa18bbffc2..1194b9f6d3 100644
--- a/ghost/admin/app/components/modal-import-members.js
+++ b/ghost/admin/app/components/modal-import-members.js
@@ -1,33 +1,111 @@
 import ModalComponent from 'ghost-admin/components/modal-base';
 import ghostPaths from 'ghost-admin/utils/ghost-paths';
+import {
+    UnsupportedMediaTypeError,
+    isRequestEntityTooLargeError,
+    isUnsupportedMediaTypeError,
+    isVersionMismatchError
+} from 'ghost-admin/services/ajax';
 import {computed} from '@ember/object';
+import {htmlSafe} from '@ember/string';
+import {isBlank} from '@ember/utils';
+import {run} from '@ember/runloop';
+import {inject as service} from '@ember/service';
 
 export default ModalComponent.extend({
+    ajax: service(),
+    notifications: service(),
+
     labelText: 'Select or drag-and-drop a CSV File',
 
+    dragClass: null,
+    file: null,
+    paramName: 'membersfile',
+    extensions: null,
+    uploading: false,
+    uploadPercentage: 0,
     response: null,
-    closeDisabled: false,
+    failureMessage: null,
+    labels: null,
 
     // Allowed actions
     confirm: () => {},
 
+    filePresent: computed.reads('file'),
+    closeDisabled: computed.reads('uploading'),
+
     uploadUrl: computed(function () {
         return `${ghostPaths().apiRoot}/members/csv/`;
     }),
 
+    importDisabled: computed('file', function () {
+        return !this.file || !(this._validate(this.file));
+    }),
+
+    formData: computed('file', function () {
+        let paramName = this.paramName;
+        let file = this.file;
+        let formData = new FormData();
+
+        formData.append(paramName, file);
+
+        if (this.labels.labels.length) {
+            this.labels.labels.forEach((label) => {
+                formData.append('labels', label.name);
+            });
+        }
+
+        return formData;
+    }),
+
+    progressStyle: computed('uploadPercentage', function () {
+        let percentage = this.uploadPercentage;
+        let width = '';
+
+        if (percentage > 0) {
+            width = `${percentage}%`;
+        } else {
+            width = '0';
+        }
+
+        return htmlSafe(`width: ${width}`);
+    }),
+
+    init() {
+        this._super(...arguments);
+        this.extensions = ['csv'];
+
+        // NOTE: nested label come from specific "gh-member-label-input" parameters, would be good to refactor
+        this.labels = {labels: []};
+    },
+
     actions: {
-        uploadStarted() {
-            this.set('closeDisabled', true);
+        fileSelected(fileList, resetInput) {
+            let [file] = Array.from(fileList);
+            let validationResult = this._validate(file);
+
+            this.set('file', file);
+
+            if (validationResult !== true) {
+                this._uploadFailed(validationResult);
+
+                if (resetInput) {
+                    resetInput();
+                }
+            }
         },
 
-        uploadFinished() {
-            this.set('closeDisabled', false);
+        reset() {
+            this.set('failureMessage', null);
+            this.set('labels', {labels: []});
+            this.set('file', null);
+            this.set('failureMessage', null);
         },
 
-        uploadSuccess(response) {
-            this.set('response', response.meta.stats);
-            // invoke the passed in confirm action to refresh member data
-            this.confirm();
+        upload() {
+            if (this.file) {
+                this.generateRequest();
+            }
         },
 
         confirm() {
@@ -39,5 +117,119 @@ export default ModalComponent.extend({
                 this._super(...arguments);
             }
         }
+    },
+
+    dragOver(event) {
+        if (!event.dataTransfer) {
+            return;
+        }
+
+        // this is needed to work around inconsistencies with dropping files
+        // from Chrome's downloads bar
+        if (navigator.userAgent.indexOf('Chrome') > -1) {
+            let eA = event.dataTransfer.effectAllowed;
+            event.dataTransfer.dropEffect = (eA === 'move' || eA === 'linkMove') ? 'move' : 'copy';
+        }
+
+        event.stopPropagation();
+        event.preventDefault();
+
+        this.set('dragClass', '-drag-over');
+    },
+
+    dragLeave(event) {
+        event.preventDefault();
+        this.set('dragClass', null);
+    },
+
+    drop(event) {
+        event.preventDefault();
+        this.set('dragClass', null);
+        if (event.dataTransfer.files) {
+            this.send('fileSelected', event.dataTransfer.files);
+        }
+    },
+
+    generateRequest() {
+        let ajax = this.ajax;
+        let formData = this.formData;
+        let url = this.uploadUrl;
+
+        this._uploadStarted();
+        ajax.post(url, {
+            data: formData,
+            processData: false,
+            contentType: false,
+            dataType: 'text',
+            xhr: () => {
+                let xhr = new window.XMLHttpRequest();
+
+                xhr.upload.addEventListener('progress', (event) => {
+                    this._uploadProgress(event);
+                }, false);
+
+                return xhr;
+            }
+        }).then((response) => {
+            this._uploadSuccess(JSON.parse(response));
+        }).catch((error) => {
+            this._uploadFailed(error);
+        }).finally(() => {
+            this._uploadFinished();
+        });
+    },
+
+    _uploadStarted() {
+        this.set('uploading', true);
+    },
+
+    _uploadProgress(event) {
+        if (event.lengthComputable) {
+            run(() => {
+                let percentage = Math.round((event.loaded / event.total) * 100);
+                this.set('uploadPercentage', percentage);
+            });
+        }
+    },
+
+    _uploadSuccess(response) {
+        this.set('response', response.meta.stats);
+        // invoke the passed in confirm action to refresh member data
+        this.confirm();
+    },
+
+    _uploadFinished() {
+        this.set('uploading', false);
+    },
+
+    _uploadFailed(error) {
+        let message;
+
+        if (isVersionMismatchError(error)) {
+            this.notifications.showAPIError(error);
+        }
+
+        if (isUnsupportedMediaTypeError(error)) {
+            message = 'The file type you uploaded is not supported.';
+        } else if (isRequestEntityTooLargeError(error)) {
+            message = 'The file you uploaded was larger than the maximum file size your server allows.';
+        } else if (error.payload && error.payload.errors && !isBlank(error.payload.errors[0].message)) {
+            message = htmlSafe(error.payload.errors[0].message);
+        } else {
+            message = 'Something went wrong :(';
+        }
+
+        this.set('failureMessage', message);
+    },
+
+    _validate(file) {
+        let [, extension] = (/(?:\.([^.]+))?$/).exec(file.name);
+        let extensions = this.extensions;
+
+        if (!extension || extensions.indexOf(extension.toLowerCase()) === -1) {
+            return new UnsupportedMediaTypeError();
+        }
+
+        return true;
     }
 });
diff --git a/ghost/admin/tests/integration/components/modal-import-members-test.js b/ghost/admin/tests/integration/components/modal-import-members-test.js
new file mode 100644
index 0000000000..903f5a604f
--- /dev/null
+++ b/ghost/admin/tests/integration/components/modal-import-members-test.js
@@ -0,0 +1,190 @@
+import $ from 'jquery';
+import Pretender from 'pretender';
+import Service from '@ember/service';
+import hbs from 'htmlbars-inline-precompile';
+import sinon from 'sinon';
+import {click, find, findAll, render, settled, triggerEvent} from '@ember/test-helpers';
+import {describe, it} from 'mocha';
+import {expect} from 'chai';
+import {fileUpload} from '../../helpers/file-upload';
+import {run} from '@ember/runloop';
+import {setupRenderingTest} from 'ember-mocha';
+
+const notificationsStub = Service.extend({
+    showAPIError() {
+        // noop - to be stubbed
+    }
+});
+
+const stubSuccessfulUpload = function (server, delay = 0) {
+    server.post('/ghost/api/v3/admin/members/csv/', function () {
+        return [200, {'Content-Type': 'application/json'}, '{"url":"/content/images/test.png"}'];
+    }, delay);
+};
+
+const stubFailedUpload = function (server, code, error, delay = 0) {
+    server.post('/ghost/api/v3/admin/members/csv/', function () {
+        return [code, {'Content-Type': 'application/json'}, JSON.stringify({
+            errors: [{
+                type: error,
+                message: `Error: ${error}`
+            }]
+        })];
+    }, delay);
+};
+
+describe('Integration: Component: modal-import-members-test', function () {
+    setupRenderingTest();
+
+    let server;
+
+    beforeEach(function () {
+        server = new Pretender();
+        this.set('uploadUrl', '/ghost/api/v3/admin/members/csv/');
+
+        this.owner.register('service:notifications', notificationsStub);
+    });
+
+    afterEach(function () {
+        server.shutdown();
+    });
+
+    it('renders', async function () {
+        await render(hbs`{{modal-import-members}}`);
+
+        expect(find('h1').textContent.trim(), 'default header')
+            .to.equal('Import');
+        expect(find('.description').textContent.trim(), 'upload label')
+            .to.equal('Select or drag-and-drop a CSV File');
+    });
+
+    it('generates request to supplied endpoint', async function () {
+        stubSuccessfulUpload(server);
+
+        await render(hbs`{{modal-import-members}}`);
+        await fileUpload('input[type="file"]', ['membersfile'], {name: 'test.csv'});
+
+        expect(find('label').textContent.trim(), 'labels label')
+            .to.equal('Labels');
+        expect(find('.gh-btn-green').textContent).to.equal('Import');
+
+        await click('.gh-btn-green');
+
+        expect(server.handledRequests.length).to.equal(1);
+        expect(server.handledRequests[0].url).to.equal('/ghost/api/v3/admin/members/csv/');
+    });
+
+    it('displays server error', async function () {
+        stubFailedUpload(server, 415, 'UnsupportedMediaTypeError');
+        await render(hbs`{{modal-import-members}}`);
+        await fileUpload('input[type="file"]', ['membersfile'], {name: 'test.csv'});
+        await click('.gh-btn-green');
+
+        expect(findAll('.failed').length, 'error message is displayed').to.equal(1);
+        expect(find('.failed').textContent).to.match(/The file type you uploaded is not supported/);
+    });
+
+    it('displays file too large for server error', async function () {
+        stubFailedUpload(server, 413, 'RequestEntityTooLargeError');
+        await render(hbs`{{modal-import-members}}`);
+        await fileUpload('input[type="file"]', ['membersfile'], {name: 'test.csv'});
+        await click('.gh-btn-green');
+
+        expect(findAll('.failed').length, 'error message is displayed').to.equal(1);
+        expect(find('.failed').textContent).to.match(/The file you uploaded was larger/);
+    });
+
+    it('handles file too large error directly from the web server', async function () {
+        server.post('/ghost/api/v3/admin/members/csv/', function () {
+            return [413, {}, ''];
+        });
+        await render(hbs`{{modal-import-members}}`);
+        await fileUpload('input[type="file"]', ['membersfile'], {name: 'test.csv'});
+        await click('.gh-btn-green');
+
+        expect(findAll('.failed').length, 'error message is displayed').to.equal(1);
+        expect(find('.failed').textContent).to.match(/The file you uploaded was larger/);
+    });
+
+    it('displays other server-side error with message', async function () {
+        stubFailedUpload(server, 400, 'UnknownError');
+        await render(hbs`{{modal-import-members}}`);
+        await fileUpload('input[type="file"]', ['membersfile'], {name: 'test.csv'});
+        await click('.gh-btn-green');
+
+        expect(findAll('.failed').length, 'error message is displayed').to.equal(1);
+        expect(find('.failed').textContent).to.match(/Error: UnknownError/);
+    });
+
+    it('handles unknown failure', async function () {
+        server.post('/ghost/api/v3/admin/members/csv/', function () {
+            return [500, {'Content-Type': 'application/json'}, ''];
+        });
+        await render(hbs`{{modal-import-members}}`);
+        await fileUpload('input[type="file"]', ['membersfile'], {name: 'test.csv'});
+        await click('.gh-btn-green');
+
+        expect(findAll('.failed').length, 'error message is displayed').to.equal(1);
+        expect(find('.failed').textContent).to.match(/Something went wrong/);
+    });
+
+    it('triggers notifications.showAPIError for VersionMismatchError', async function () {
+        let showAPIError = sinon.spy();
+        let notifications = this.owner.lookup('service:notifications');
+        notifications.set('showAPIError', showAPIError);
+
+        stubFailedUpload(server, 400, 'VersionMismatchError');
+
+        await render(hbs`{{modal-import-members}}`);
+        await fileUpload('input[type="file"]', ['membersfile'], {name: 'test.csv'});
+        await click('.gh-btn-green');
+
+        expect(showAPIError.calledOnce).to.be.true;
+    });
+
+    it('doesn\'t trigger notifications.showAPIError for other errors', async function () {
+        let showAPIError = sinon.spy();
+        let notifications = this.owner.lookup('service:notifications');
+        notifications.set('showAPIError', showAPIError);
+
+        stubFailedUpload(server, 400, 'UnknownError');
+        await render(hbs`{{modal-import-members}}`);
+        await fileUpload('input[type="file"]', ['membersfile'], {name: 'test.csv'});
+        await click('.gh-btn-green');
+
+        expect(showAPIError.called).to.be.false;
+    });
+
+    it('handles drag over/leave', async function () {
+        await render(hbs`{{modal-import-members}}`);
+
+        run(() => {
+            // eslint-disable-next-line new-cap
+            let dragover = $.Event('dragover', {
+                dataTransfer: {
+                    files: []
+                }
+            });
+            $(find('.gh-image-uploader')).trigger(dragover);
+        });
+
+        await settled();
+
+        expect(find('.gh-image-uploader').classList.contains('-drag-over'), 'has drag-over class').to.be.true;
+
+        await triggerEvent('.gh-image-uploader', 'dragleave');
+
+        expect(find('.gh-image-uploader').classList.contains('-drag-over'), 'has drag-over class').to.be.false;
+    });
+
+    it('validates extension by default', async function () {
+        stubSuccessfulUpload(server);
+
+        await render(hbs`{{modal-import-members}}`);
+
+        await fileUpload('input[type="file"]', ['membersfile'], {name: 'test.txt'});
+
+        expect(findAll('.failed').length, 'error message is displayed').to.equal(1);
+        expect(find('.failed').textContent).to.match(/The file type you uploaded is not supported/);
+    });
+});