Update your preferences
diff --git a/ghost/portal/src/components/pages/EmailReceivingFAQ.css b/ghost/portal/src/components/pages/EmailReceivingFAQ.css new file mode 100644 index 0000000000..4d5b830d17 --- /dev/null +++ b/ghost/portal/src/components/pages/EmailReceivingFAQ.css @@ -0,0 +1,3 @@ +.gh-email-receiving-faq { + +} diff --git a/ghost/portal/src/components/pages/EmailReceivingFAQ.js b/ghost/portal/src/components/pages/EmailReceivingFAQ.js new file mode 100644 index 0000000000..031f7c788d --- /dev/null +++ b/ghost/portal/src/components/pages/EmailReceivingFAQ.js @@ -0,0 +1,43 @@ +import AppContext from 'AppContext'; +import {useContext} from 'react'; +import BackButton from 'components/common/BackButton'; +import CloseButton from 'components/common/CloseButton'; +import {getSupportAddress} from 'utils/helpers'; + +export default function EmailReceivingPage() { + const {brandColor, onAction, site} = useContext(AppContext); + + const supportAddress = `mailto:${getSupportAddress({site})}`; + + return ( +If you're not receiving the newsletter, the first course of action is to check your account settings to ensure your email address is correct and your email preferences are set to subscribed.
+If you need to correct a typo in your email address or change the email address associated with your membership, click Edit next to your address when viewing your account settings.
+Once saved, you'll need to confirm the change by clicking the confirmation link, which will arrive via email to your new email address's inbox.
+Once the email has been confirmed, the next course of action is to check your spam folder, and any promotional folders, set up by your mail provider.
+If the newsletter landed in spam, you can mark the email as 'not spam' within your mail client — this should ensure that future newsletters arrive in your inbox going forward.
+If the newsletter arrived in your promotional folder, move the email to your main inbox. This should teach your mail client to place the newsletter in your primary inbox going forward.
+To help avoid future emails arriving in spam or promotional folders, you can also add the newsletter 'From' email address to your contact list.
+For those with corporate-based email addresses, you may need to reach out to your help desk or IT department to troubleshoot any potential reasons that may prevent you from receiving email newsletters.
+{ + supportAddress && window.open(supportAddress); + }}>Need more help? Contact support
+Newsletters can be disabled on your account for two reasons: A previous email was marked as spam, or attempting to send an email resulted in a permanent failure (bounce).
+If a newsletter is flagged as spam, emails are automatically disabled for that address to make sure you no longer receive any unwanted messages.
+If the spam complaint was accidental, or you would like to begin receiving emails again, you can resubscribe to emails by clicking the button on the previous screen.
+Once resubscribed, if you still don't see emails in your inbox, check your spam folder. Some inbox providers keep a record of previous spam complaints and will continue to flag emails. If this happens, mark the latest newsletter as 'Not spam' to move it back to your primary inbox.
+When an inbox fails to accept an email it is commonly called a bounce. In many cases, this can be temporary. However, in some cases, a bounced email can be returned as a permanent failure when an email address is invalid or non-existent.
+In the event a permanent failure is received when attempting to send a newsletter, emails will be disabled on the account.
+If you would like to start receiving emails again, the best next steps are to check your email address on file for any issues and then click resubscribe on the previous screen.
+{ + supportAddress && window.open(supportAddress); + }}>Need more help? Contact support